ITSM process mapping: A roadmap to improved service deliveryTable of contentsBenefits of ITSM Process MappingImproving the Effectiveness of ITSM Processes Compliance With Standards and RegulationsContinuous …
How to measure the success of ITSM tools and processes?Table of ContentsImportance of Measuring Success in ITSMKey Metrics and KPIs for Measuring ITSM SuccessTime to Resolve…
ITIL ITSM processes: Integrating with other business processes for better IT service deliveryTable of ContentsThe Benefits of Integrating ITIL ITSM Processes with Other Business ProcessesImproved process efficiencyImproved communication Improved …
What is IT asset discovery?Table of contentsHow does asset discovery work?What types of IT assets can you discover?NetworksServersPCs, laptops, …
Asset management vs. configuration managementTable of ContentsWhat is IT asset management?Why asset management mattersTracking asset locations and states through an asset …
Five ways to effectively improve the incident management processTable of ContentsUnderstand your data and its accuracy Pre-assemble the infrastructure data pictureCapture periodic last-known-good configurations Determine your …
Virima’s Guide to Incorporating Agile with ITIL 4 FrameworkTable of ContentsThe Seven Guiding Principles of ITIL 4 FrameworkStart Where You AreAgile: Progress Iteratively with Feedback…
What are the ITSM trends in 2020?Table of ContentsTop ITSM trends to give heed toPreventing Service Shutdown The relationship between the data needed to …
Global Entertainment Giant Selects Virima Over ServiceNowTable of ContentsThe ChallengeServiceNow and Virima: The PlayersProof-of-Concept EvaluationEvaluation Criteria #1 – DiscoveryEvaluation Criteria #2 …